🎰 Horrible Seafood Buffet - Review of Coeur D'Alene Casino Resort Hotel, Worley, ID - Tripadvisor

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The remodel of the restaurant is very poor. The customers were even lined up from buffet clear to the aisle down middle of the restaurant, behind my table. Pet friendly. Friday night seafood buffet was a big disappointment. We appreciate your input.{/INSERTKEYS}{/PARAGRAPH} Do the worst employees in food service who can't get a job at a good restaurant work there?? We're constantly working towards improving our visitor's dining experience so please feel free to reach out via Trip Advisor message with your contact information so that our Food and Beverage Manager can reach out to you for some feedback. Save your money, I called the the front desk and spoke to Patty ahead of the normal check in time of pm for an early check in at she was going to contact housekeeping, to try to accommodate because we were exhausted and traveling with our dog,the message was never relayed or she even tried to help, when we arrived I went to the front desk and I was told check in was not till from the same person, there was no attempt to try to accommodate the front desk including the manager Debbie were very rude, Patty told me if I was traveling with someone the one person could stay in the hot truck with the dog and one could go in the casino, or just leave the dog in the truck, no way was I or my husband was going take her advice, not to mention the big hunk of candy she was sucking on while speaking to me. Spacious room. Now it was nothing but a crowded mess. Show Prices. When we came after the remodel we could not have been more disappointed. Awful, awful set-up and service. More Show less. This is now not allowed according to cashier. Guests 1 room , 2 adults , 0 children Guests 1 2. Log in to get trip updates and message other travellers. Horrible Seafood Buffet. To return for more crab was ridiculous due to the long lines. Haha, after renovating the High Mountain Buffet, it's now the worst buffet in town. We search up to sites for the lowest prices. Dear Jennifer Thank you for your review and recent visit to our very popular Seafood Buffet. As 2 hours approached, we checked back. We take all of our reviews seriously and use them to help us improve! We waited almost 2 hours before entering and then had to stand in a very long line to get our food. Instead of having full pans of food they changed to half pans and were constantly running out and having to refill which slowed the line even more. The back room seating in gone, and it seems like there a alot less tables than prior to this remodel. What the hell does the restaurant manager get paid to do here?? We truly hope that we see you again soon. Our friends had a room overlooking the parking lot with searing sun streaming in the window. We're constantly working towards making this a better dining experience for our guests and we apologize that we let you down. There is one side for hot entrees, so the line was people the entire time we were there. The dessert station was a joke. He certainly doesn't look after the customers. Date of stay: August Trip type: Travelled as a couple. We're glad that you enjoyed many of our Resort's amenities and apologize that our food choices did not live up to your expectations. Will be a very long time before I go back and unless they change the buffet back to the way it was that Will be a very long time before I go back and unless they change the buffet back to the way it was that will be never! Got into huge line for hot entrees. Thank you for your feedback, Liz! We take great pride in offering the very best customer service and experiences. Pager did not go off. Thank you and we hope you'll come back to stay and play again real soon! The beds and food is horrible, stay clear of this place, We wanted to take a hot tub,but after seeing very small children in the hot tub,that idea was out of the question, We asked for extra pillows, because my husband has had many surgeries on his back and we were only allowed two extra,and I tried for more,and it was a big fat No! Not a lot of parking spots close to the doors, so I would recommend you use the valet parking. Upon request, we are happy to provide additional pillows, refrigerators and microwaves to any pet friendly room. We take our Customer Service and Guest Experience very seriously and would like it if you would reach out to us via Trip Advisor message with your contact information so that our Food and Beverage Manager may contact you for further feedback. We look forward to hearing from you and to your return visit. The box spring and mattresses in room are filthy, the seems or molding on the wall is coming apart,the beds are old and the walls are thin,and crappy bedding. There must have been 25 or more customers waiting. This is a very inefficient restaurant that desperately needs to review their new set up. Told us they set off pager 3 times. Hardly anything there. By the time we got to the crab the rest of our food was cold. At the same time, review how to keep tables full, rather than tables that are dirty and empty, causing longer wait times. Bread, soups, salad and desserts were also in their own areas. Please send us a Trip Advisor message with your contact information so that our Food and Beverage Manager can reach out to you to ask some questions that can help us be better in the future and hopefully rectify this situation. Told only 3 more ahead of us. So disappointing!! We stood at buffet desk entire time. The wait times for buffet line are now ridiculous and this was through pm. The right side is only desserts, salad and soup and a scampi station. Again, you are our valued customer and our Hotel Directors look forward to speaking to you in person. We stayed here to play the Circling Raven Golf Course, excellent golf package price! {PARAGRAPH}{INSERTKEYS}My husband and I have been coming to the Friday night seafood buffet for several years now. Fewer tables and the wait staff sucked. After eating for 25 minutes and three trips to the buffet, no one came by to offer me anything to drink! Much better. For Why did they change something that was not broken? Hi Pamela, We're so sorry to hear that our Seafood Buffet fell well short of your expectations. Can you imagine no drinks offered because of an oblivious service staff and poor management! It was VERY busy at check in time. What's going on?? We have messaged you for your contact info. The casino hotel is isolated so they have a captive audience for meals. The manager came along and told customers that there was hot and cold crab on right side so no need to wait in entree line. We hope to see you again soon! The room we got because we were traveling with our dog was and is the one of the worst rooms I have ever stayed in,no fridge and no microwave for the price they charge, this is not luxury folks or clean place like they show in there ads,The front desk manger and the front desk employees need professional training, sloppy sloppy sloppy! We gave up and had salad instead. You are our valued customer and our management team is taking steps to decrease wait times at the Seafood Buffet. We proudly continue to make property wide improvements, this includes installing new mattresses and carpets in your room earlier this year. They did nothing but hang around the ramp talking instead of clearing tables and refilling drinks. We had to then get back in line for hot entrees, once again. The plates piled up on my table, and no bus server ever came by! The set up they had before where you could line up on two sides for hot entree's with the meat in the middle was perfect. Or, when traveling without pets, check out our amenity rich Spa Tower. Like saving money? No paging for customer by name. We wanted to get hot entrees, once we had dished crab, but line is was so long, that we did not go back for more. Flow of people was great. Mediocre food, and poor service and management!! Thank you for taking the time to provide a review for us, Julie. HI Sheri, We appreciate your comments and feedback and apologize that the buffet fell short of your expectations. Report response as inappropriate Thank you. Thank you again and we hope to see you again soon so that we may attempt to make up for your previous dining experience. The crab was tough and overcooked. Lowest prices for your stay.